Frequently Asked Questions
Everything you need to know about your Bordelle experience.
How do I determine the correct size for my order?
Our pieces are designed for a precision fit. Please refer to our comprehensive size guide located on each product page, which includes detailed measurements for bust, waist, and hips.
What is your return policy for delicate items?
We accept returns on unworn items in their original condition with all tags and hygiene seals intact within 14 days of delivery. Please note that for hygiene reasons, certain intimate items cannot be returned if the seal is broken.
Do you offer international shipping?
Yes, we ship worldwide via premium couriers. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and selected service level.
How should I care for my Bordelle garments?
To preserve the longevity and intricate details of your garments, we recommend gentle hand washing in cool water with a mild silk-friendly detergent. Avoid machine washing, tumble drying, or harsh chemicals.
Can I modify or cancel my order after it has been placed?
As we strive to process orders quickly, we can only accommodate changes or cancellations within 60 minutes of purchase. Please contact our concierge team immediately for assistance.
Are your materials sustainably sourced?
We are committed to ethical craftsmanship. We source high-quality fabrics from reputable European mills and focus on small-batch production to minimize waste and ensure superior garment quality.